Brinks Jewellers Returns Information

We want you to be entirely happy with your purchase, however if for any reason you need to return your item, our refund and exchange policy is below.

All returns must be requested within 14 days of receipt of goods. Any requests made outside 14 days of receipt of goods will be accepted at the discretion of Brinks Jewellers Limited. During December this period will be extended to 30 days to take into account Christmas.

All items for return or exchange must have a valid authorisation number issued by Brinks Jewellers Limited. In order to obtain an authorisation number, please email us at brinksjewellers@aol.com, or alternatively call us on 0161 973 7432 .Once you have received your authorisation number, please follow the instructions issued to you. Items without an authorisation number will be returned to the sender.

Brinks Jewellers Limited will exchange or refund items provided they are unworn and in saleable condition. All returned goods must arrive with their original packaging and labels attached. Any items returned without their original boxes will not be accepted.

All items returned as faulty will be subject to inspection. Items deemed to be subject to general wear and tear will not be accepted as faulty. Refunds: Unwanted items will be refunded in full (less the cost of postage). We do not credit back the return postage cost.

Exchanges: In the case of an exchange of size we will send your replacement to you at no additional cost. For an exchange of product we will charge you p+p as we have to create a new order. If the value of your replacement item differs from the original, we will either refund the difference or ask you to include a cheque for the additional balance in your return.

For hygiene reasons we are unable to exchange or refund any earrings unless faulty.

Brinks Jewellers Limited advises all customers to check items received carefully before removing any labels and before disposing of any packaging. Any refunds authorised will be made within 30 days of the date of cancellation.

Please note:
i) You are responsible for the return of the item. We cannot accept responsibility for it until it has been delivered to us so we do advise you get proof of postage and we would recommend you send the item 'signed for' or 'secure/special delivery'.
ii) This information on this page is applicable only to web purchases, not to items purchased in our Sale store.